The promise is the easy part. Delivery is the evidence.

Delivery recovery · relationship growth

State of Michigan

Five engagements built on delivery trust across services and licensing.

Created the reusable solution foundation behind the initial work, rescued federally required reporting when the first deployment became difficult, and earned the delivery trust that led to successive programs. Personally scoped and priced engagements three through five.

Product and portfolio strategy

Conductor

From temporary assistance programs to a reusable, runtime-configurable case-management platform.

Defined the market-facing capabilities, program-user views, and product narrative while Kinetech’s CTO owned the technical architecture. Led the first true implementation: a collaborative Michigan housing workspace used by hundreds across at least six state divisions.

Client-facing delivery leadership

Public Utility Commission of Texas

A contested-case-management platform inside a long-running client relationship.

Coordinates five internal departments, external parties, and an integrated filing system. Jon leads the client and delivery work between sales sponsorship, technical architecture, the implementation team, and the client.

Winning RFP · native mobile delivery

Utah Transit Authority

A ride-reimbursement platform with ongoing licensing and renewals.

Authored the winning RFP response and led delivery of GPS verification, payment rails, multi-tenant administration, and native iOS/Android capabilities in roughly half the time and one-third the cost of a failed prior attempt.

Complex work beyond government

Construction operations

One operational system spanning the office, the field, and project economics.

Delivery experience across schedules, daily field reports, quoting, RFIs, invoices, change requests, financial workflows, and mobile use—evidence that the underlying product and operating judgment travels across industries.