Jon Lamb
Software Delivery & Practice Leader | Product & Business Operations
- San Antonio, TX
- 210-859-3838
- jon@jonlamb.co
- jonlamb.co
- linkedin.com/in/jon-lambchop
- github.com/jonlambchop
Executive profile
Software delivery and practice leader with 15+ years across enterprise software and financial management. Co-leads a vertical generating ~$3M in annual revenue, with ownership of delivery, product direction, pricing, staffing, and existing-account growth. Combines hands-on technical judgment with a finance background developed at Accenture. Track record includes expanding client relationships, shaping configurable software products, and recovering high-risk engagements. Mendix Expert Developer and certified trainer.
Experience
Kinetech Cloud
May 2017 – PresentDirector, Public Sector & Nonprofit | Equity Partner
San Antonio, TX
Progressed from Business Engineer through Manager and Senior Manager to Director; equity partner since 2020.
Practice leadership & commercial performance
- Co-lead the Public Sector & Nonprofit vertical with a sales counterpart; lead delivery and own product direction, resource planning, utilization, revenue forecasting, and existing-account growth.
- Independently scope and price fixed-price engagements, incorporating delivery-risk contingency and collaborating with the CTO to validate assumptions. Increased average rates on key accounts while preserving client relationships.
- Lead up to four concurrent delivery and support teams, with approximately 8–12 contributors, including team leads and shared staff. Own staffing, performance reviews, coaching, and compensation recommendations.
- Expanded a flagship State of Michigan relationship across five engagements. Designed the core solution framework that enabled competitive initial pricing, recovered its first deployment, and personally scoped and priced engagements three, four, and five.
- Manage company financial operations, including revenue forecasting, cash-flow visibility, accounts receivable and payable, and invoicing.
- Own program-director and CIO/CTO relationships and serve as the senior escalation point during production incidents. Oversee support for approximately 12 production applications with no material service-level agreement breaches.
Product & client outcomes
- Defined the market-facing capabilities and product narrative for Conductor, Kinetech’s runtime-configurable workflow and case-management platform. Led its first implementation, used by hundreds of stakeholders across multiple divisions to administer a major Michigan housing bond program. Guide client priorities and configuration versus customization decisions based on user impact, frequency of use, and development effort.
- Lead delivery of a contested-case-management platform for the Public Utility Commission of Texas, coordinating five internal departments through an integrated filing system. Grew the relationship across consulting services and software licensing.
- Authored the winning RFP response and led delivery of Utah Transit Authority’s mobile ride-reimbursement platform, followed by ongoing annual licensing and renewals. Delivered GPS verification, payment processing, multi-tenant administration, and native iOS/Android capabilities in roughly half the time and one-third the cost of a failed prior attempt, replacing a six-plus-week paper reimbursement process.
Delivery recovery, people development & quality
- Restored federally required reporting for Michigan’s ~$1B COVID-assistance program after high-volume batch calculations failed. Reconstructed its financial position and corrected critical application defects; reporting was fully accepted with no material follow-up issues.
- Mentored three developers through Mendix Expert certification and formally trained approximately 12 developers across Rapid, Intermediate, and Advanced levels. Teach consulting and decision-making frameworks across the 25-person company.
- Established lightweight quality controls, including one-minute asynchronous product demos, up-front design validation, milestone reviews, and hands-on end-to-end testing, to expose misalignment early while preserving developer autonomy.
- Used AI-assisted development to replace a faulty reporting experience in several days, versus an estimated multiweek remediation effort.
- Portfolio includes social-assistance platforms that collectively processed 500,000+ applications and distributed $1.5B+ in aid. Additional delivery spans construction operations, ISO audit management, and nonprofit services.
Accenture
April 2011 – May 2017Client Financial Management Specialist
San Antonio, TX
Progression: Project Control Analyst → Senior Project Control Analyst → Financial Management Analyst → Specialist
- Managed financial operations for a $100M annual, $1B+ ten-year federal engagement with 300+ personnel, including revenue and cost forecasting, staffing scenarios, variance analysis, reconciliations, and executive reporting.
- Built the mandatory forecasting and scenario-planning tool for the team’s area, connecting Accenture’s financial system with project managers who lacked direct access. Enabled leaders to model individual staffing changes and immediately see revenue and cost impacts, replacing iterative spreadsheet handoffs with transparent decision-making.
- Became the team’s go-to resource for complex Excel models, multi-source reconciliations, and financial-template design; trusted interviewer of prospective new client financial management analysts.
Selected projects
State of Michigan — Delivery recovery and relationship growth
Created the reusable solution foundation behind the initial work, rescued the first deployment, became the trusted delivery lead, and personally scoped engagements three through five as the relationship expanded.
Relief at scale (case study) →Conductor — Product and portfolio strategy
Defined the market-facing capabilities and product narrative for Kinetech’s runtime-configurable case-management platform, then led its first true implementation in Michigan.
Conductor (case study) →Public Utility Commission of Texas — Complex delivery leadership
Leads client-facing delivery of a contested-case-management platform coordinating five internal departments and external parties through an integrated filing system.
PUCT (case study) →Utah Transit Authority — Winning pursuit and mobile delivery
Authored the winning RFP response and led delivery of a GPS-verified, payment-enabled mobile platform in roughly half the time and one-third the cost of a failed prior attempt.
UTA Community Ride (case study) →See what I’ve been building.
Some ideas turn into software. Browse my code and side projects on GitHub.
Explore my GitHub ↗Capabilities
- Leadership & Product: Product strategy and discovery, Agile Scrum and multi-team delivery, engagement recovery, people development, resource planning, quality governance, executive client relationships, existing-account expansion
- Business & Finance: Engagement pricing, fixed-price portfolio management, revenue and cost forecasting, margin and utilization oversight, scenario modeling, cash flow, RFP responses, scope negotiation
- Technology: Mendix enterprise delivery, configurable workflows, case management, offline native mobile, integrations, reporting and reconciliation, performance troubleshooting, production support, AI-assisted development
Education
Wake Forest University — BS, Finance · Minor in Entrepreneurship · 2010
Certifications
Mendix Certified Expert Developer · Mendix Certified Trainer — Rapid, Intermediate & Advanced · Professional Scrum Master I — Scrum.org