Working With Jon
How I Work
This is a living document. Last updated March 2026.
I put this together because I've seen a lot of misalignment that could have been avoided if people just knew what to expect from each other upfront. This is what to expect from me.
How I Communicate
I'm direct. I'll say the thing. Not bluntly — I care about delivery — but I won't make you read between the lines or wait three emails to find out what I actually think.
I prefer asynchronous communication for most things. Long real-time meetings are usually a sign that something wasn't written down clearly enough.
I don't do passive. If I disagree, you'll know. If something seems off, I'll flag it. If I think you're wrong, I'll say so and explain why. I expect the same in return.
I respond fast when I'm available and I'm explicit when I'm not. I don't ghost.
How I Give and Receive Feedback
Feedback that's useful is specific, timely, and focused on the work — not the person. That's how I give it and how I want to receive it.
I take feedback seriously. I might push back, but I'm genuinely listening. If I come back with a different view, it's because I've thought about it — not because I ignored you.
If you're softening feedback to protect my feelings, don't. I'd rather know what's actually broken.
How I Make Decisions
I make decisions fast when I have enough context. I flag clearly when I don't have enough context, because a fast bad decision is worse than a slower good one.
I'm comfortable being wrong. I'd rather make a call, get new information, and update than wait indefinitely for certainty.
I don't need consensus, but I do need buy-in on the things that matter. If I'm making a call that affects your work, I'll tell you before I make it.
My Quirks and Blind Spots
I move fast. Sometimes too fast. If you feel like something's getting rushed and shouldn't be, tell me. I'm not in a hurry to do things wrong.
I can be impatient with ambiguity. Ambiguity is fine when it's being reduced — less fine when it's being preserved. If we're still in the weeds two weeks later on something that should have been decided on day one, I'll push.
I sometimes skip documentation of things that feel obvious to me but aren't obvious to everyone. If you need more written down, ask.
What Earns My Trust
Doing what you said you would do. That's it. Consistency over credentials.
Telling me when something is off, even if it's uncomfortable. People who protect me from bad news don't earn my trust — they erode it.
Caring about the actual outcome, not just the work product. The goal isn't to ship something — it's for the thing to work.
How to Manage Me Upward
Be clear about what you need and when you need it. I'm not a mind reader. If you have a deadline or a constraint I should know about, tell me early.
Don't tell me what to do and how to do it. Tell me what needs to happen and let me figure out how to get there.
Check in without hovering. I work well with visibility and poorly with surveillance.
If something I'm doing isn't working, say something. I'd rather course-correct early than have you frustrated for six weeks and then have a bigger conversation.